Daily Tech Digest - January 01, 2025

The Architect’s Guide to Open Table Formats and Object Storage

Data lakehouse architectures are purposefully designed to leverage the scalability and cost-effectiveness of object storage systems, such as Amazon Web Services (AWS) S3, Google Cloud Storage and Azure Blob Storage. ... Data lakehouse architectures are purposefully designed to leverage the scalability and cost-effectiveness of object storage systems, such as Amazon Web Services (AWS) S3, Google Cloud Storage and Azure Blob Storage. This integration enables the seamless management of diverse data types — structured, semi-structured and unstructured — within a unified platform. ... The open table formats also incorporate features designed to boost performance. These also need to be configured properly and leveraged for a fully optimized stack. One such feature is efficient metadata handling, where metadata is managed separately from the data, which enables faster query planning and execution. Data partitioning organizes data into subsets, improving query performance by reducing the amount of data scanned during operations. Support for schema evolution allows table formats to adapt to changes in data structure without extensive data rewrites, ensuring flexibility while minimizing processing overhead.


The future of open source will be messy

First, it’s important to point out that open source software is both pervasive and foundational. Where would we be without Linux and the vast treasure trove of other open source projects on which the internet is built? However, the vast majority of software, written for use or sale, is not open source. This has always been true. Developers do care about open source, and for good reason, but it is not their top concern. As Redis CEO Rowan Trollope told me in a recent interview, “If you’re the average developer, what you really care about is capability: Does this [software] offer something unique and differentiated that’s awesome that I need in my application.” ... Meanwhile, Meta and the rest of the industry keep releasing new code, calling it open source or open weights (Sam Johnston offers a great analysis), without much concern for what the OSI or anyone else thinks. Johnston may be exaggerating when he says, “The more [the word] open appears in an artificial intelligence product’s branding, the less open it actually tends to be,” but it’s clear that the term open gets used a lot, starting with category leader OpenAI, which is not open in any discernible sense, without much concern for any traditional definitions. 


What’s next for generative AI in 2025?

“Data is the lifeblood of any AI initiative, and the success of these projects hinges on the quality of the data that feeds the models,” said Andrew Joiner, CEO of Hyperscience, which develops AI-based office work automation tools. “Alarmingly, three out of five decision makers report their lack of understanding of their own data inhibits their ability to utilize genAI to its maximum potential. The true potential…lies in adopting tailored SLMs, which can transform document processing and enhance operational efficiency.” Gartner recommends that organizations customize SLMs to specific needs for better accuracy, robustness, and efficiency. “Task specialization improves alignment, while embedding static organizational knowledge reduces costs. Dynamic information can still be provided as needed, making this hybrid approach both effective and efficient,” the research firm said. ... While Agentic AI architectures are a top emerging technology, they’re still two years away from reaching the lofty automation expected of them, according to Forrester. While companies are eager to push genAI into complex tasks through AI agents, the technology remains challenging to develop because it mostly relies on synergies between multiple models, customization through retrieval augmented generation (RAG), and specialized expertise. 


The Perils of Security Debt: Serious Pitfalls to Avoid

Security debt is caused by a failure to “build security in” to software from the design to deployment as part of the SDLC. Security debt accumulates when a development organization releases software with known issues, deferring the redressal of its weaknesses and vulnerabilities. Sometimes the organization skips certain test cases or scenarios in pursuit of faster deployment and in the process failing to test software thoroughly. Sometimes the business decides that the pressure to finish a project is so great that it makes more sense to release now and fix issues later. Later is better than never, but when “later” never arrives, existing security debt becomes worse. ... Great leadership is the beacon that not only charts the course but also ensures your crew – your IT team, support staff, and engineers – are well-prepared to face the challenges ahead. It instills discipline, vigilance, and a culture of security that can withstand the fiercest digital storms. The Board and leadership must understand and champion the importance of security for the organization. By setting the tone at the top, they can drive the cultural and procedural changes needed to prevent the accumulation of the security debt. Periodic review and monitoring of security metrics, and identifying & tracking security debt as a risk can help keep the organization accountable and on track.


The long-term impacts of AI on networking

Every enterprise who self-hosted AI told me the mission demanded more bandwidth to support “horizontal” traffic than their normal applications, more than their current data center needed to support. Ten of the group said that this meant they’d need the “cluster” of AI servers to have faster Ethernet connections and higher-capacity switches. Everyone agreed that a real production deployment of on-premises AI would need new network devices, and fifteen said they bought new switches even for their large-scale trials. The biggest problem with the data center network I heard from those with experience is that they believed they built up more of an AI cluster than they needed. Running a popular LLM, they said, requires hundreds of GPUs and servers, but small language models can run on a single system, and a third of current self-hosting enterprises said they believed it is best to start small, with small models, and build up only when you had experience and could demonstrate a need. This same group also pointed out that control was needed to ensure only truly useful AI applications where run. “Applications otherwise build up, exceed, and then increase, the size of the AI cluster,” said users. 


Bridging Skill Gaps in the Automotive Industry with AI-Led Immersive Simulations

This crisis of personnel shortfall is particularly acute in sectors like autonomous driving and AI-driven manufacturing, where the required skillset surpasses the capabilities of the current workforce. This alarming shortage of specialised expertise poses a serious threat to the industry’s progress. It could potentially lead to production halts at various facilities, delay the launch of next-generation vehicles, and hinder the transition to self-driving cars powered by sustainable energy. In order to address this issue, orthodox educational methods must be modernised to incorporate cutting-edge technologies like AI and robotics. ... Unlike traditional training, which often involves static lessons or expensive hands-on practice, immersive simulations allow workers to practice in environments that would be too risky or costly in real life. For example, with autonomous vehicles, workers can practice fixing and calibrating vehicle systems in a virtual world without the risk of damaging anything. These simulations can also create different road conditions for workers to experience, helping them build critical decision-making skills without real-world consequences. 


AI agents might be the new workforce, but they still need a manager

AI agents need to be thoughtfully managed, just as is the case with human work, and there's work to be done before an agentic AI-driven workforce can truly assume a broad range of tasks. "While the promise of agentic AI is evident, we are several years away from widespread agentic AI adoption at the enterprise level," said Scott Beechuk, partner with Norwest Venture Partners. "Agents must be trustworthy given their potential role in automating mission-critical business processes." The traceability of AI agents' actions is one issue. "Many tools have a hard time explaining how they arrived at their responses from users' sensitive data and models struggle to generalize beyond what they have learned," said Ananthakrishnan. ... Unpredictability is a related challenge, as LLMs "operate like black boxes," said Beechuk. "It's hard for users and engineers to know if the AI has successfully completed its task and if it did so correctly." ... Human workers also are capable of collaborating easily and on a regular basis. For AI workers, it's a different story. "Because agents will interact with multiple systems and data stores, achieving comprehensive visibility is no easy task," said Ananthakrishnan. It's important to have visibility to capture each action an agent takes.


Change management: Achieve your goals with the right change model

You need a good leadership team of influential people who are all pulling in the same direction. This is the only way to implement upcoming changes and anchor them in the company. It is important to include people in the leadership team who have a great deal of influence and/or are well respected by the workforce. At the same time, these people must be fully committed to the planned change. ... Communication comes before implementation. Those affected must understand it to become participants or supporters. Initiating measures without first explaining the context to those involved would unnecessarily create unrest in the company. When communicating, it makes sense to proceed in several steps: the change team first informs the clients and gets a “go” from them. After that, the change team informs the managers so that they can answer questions from employees during company-wide communication. ... Quick wins must be realized and made visible to increase motivation. Quick wins should therefore also be identified when defining objectives, because success is important to ensure that the initial motivation does not fizzle out. Initial successes should be related to the overarching goal, because then they strengthen intrinsic motivation. Small successes can thus have a big impact.


Forrester on cybersecurity budgeting: 2025 will be the year of CISO fiscal accountability

Forrester sees the increasing adoption of AI and generative AI (gen AI) as driving the needed updates to infrastructure. “Any Gen AI project that we discussed with customers ultimately becomes a data integration project,” says Pascal Matska, vice president and research director at Forrester. “You have to invest into specific capabilities and platforms that run specific AI workloads in the most suitable infrastructure at the right price point, and also drive investments into cloud-native technologies such as Kubernetes and containers and modern data platforms that really are there to help you drive out some of the frictions that exist within the different business silos,” Matska continued. ... CISOs who drive gains in revenue advance their careers. “When something touches as much revenue as cybersecurity does, it is a core competency. And you can’t argue that it isn’t,” Jeff Pollard, VP and principal analyst at Forrester, said during his keynote titled “Cybersecurity Drives Revenue: How to Win Every Budget Battle” at the company’s Security and Risk Forum in 2022. Budgeting to protect revenue needs to start with the weakest, most at-risk areas. These include software supply chain security, API security, human risk management, and IoT/OT threat detection. 


Passkey technology is elegant, but it’s most definitely not usable security

"The problem with passkeys is that they're essentially a halfway house to a password manager, but tied to a specific platform in ways that aren't obvious to a user at all, and liable to easily leave them unable to access ... their accounts," wrote the Danish software engineer and programmer, who created Ruby on Rails and is the CTO of web-based software development firm 37signals. "Much the same way that two-factor authentication can do, but worse, since you're not even aware of it." ... The security benefits of passkeys at the moment are also undermined by an undeniable truth. Of the hundreds of sites supporting passkeys, there isn't one I know of that allows users to ditch their password completely. The password is still mandatory. And with the exception of Google's Advanced Protection Program, I know of no sites that won't allow logins to fall back on passwords, often without any additional factor. ... Under the FIDO2 spec, the passkey can never leave the security key, except as an encrypted blob of bits when the passkey is being synced from one device to another. The secret key can be unlocked only when the user authenticates to the physical key using a PIN, password, or most commonly a fingerprint or face scan. In the event the user authenticates with a biometric, it never leaves the security key, just as they never leave Android and iOS phones and computers running macOS or Windows.



Quote for the day:

"You are a true success when you help others be successful." -- Jon Gordon

Daily Tech Digest - December 30, 2024

Top Considerations To Keep In Mind When Designing Your Enterprise Observability Framework

Observability goes beyond traditional monitoring tools, offering a holistic approach that aggregates data from diverse sources to provide actionable insights. While Application Performance Monitoring (APM) once sufficed for tracking application health, the increasing complexity of distributed, multi-cloud environments has made it clear that a broader, more integrated strategy is essential. Modern observability frameworks now focus on real-time analytics, root cause identification, and proactive risk mitigation. ... Business optimization and cloud modernization often face resistance from teams and stakeholders accustomed to existing tools and workflows. To overcome this, it’s essential to clearly communicate the motivations behind adopting a new observability strategy. Aligning these motivations with improved customer experiences and demonstrable ROI helps build organizational buy-in. Stakeholders are more likely to support changes when the outcomes directly benefit customers and contribute to business success. ... Enterprise observability systems must manage vast volumes of data daily, enabling near real-time analysis to ensure system reliability and performance. While this task can be costly and complex, it is critical for maintaining operational stability and delivering seamless user experiences.


Blown the cybersecurity budget? Here are 7 ways cyber pros can save money

David Chaddock, managing director, cybersecurity, at digital services firm West Monroe, advises CISOs to start by ensuring or improving their cyber governance to “spread the accountability to all the teams responsible for securing the environment.” “Everyone likes to say that the CISO is responsible and accountable for security, but most times they don’t own the infrastructure they’re securing or the budget for doing the maintenance, they don’t have influence over the applications with the security vulnerabilities, and they don’t control the resources to do the security work,” he says. ... Torok, Cooper and others acknowledge that implementing more automation and AI capabilities requires an investment. However, they say the investments can deliver returns (in increased efficiencies as well as avoided new salary costs) that exceed the costs to buy, deploy and run those new security tools. ... Ulloa says he also saves money by avoiding auto-renewals on contracts – thereby ensuring he can negotiate with vendors before inking the next deal. He acknowledges missing one contract set on auto renew and got stuck with a 54% increase. “That’s why you have to have a close eye on those renewals,” he adds.


7 Key Data Center Security Trends to Watch in 2025

Historically, securing both types of environments in a unified way was challenging because cloud security tools worked differently from the on-prem security solutions designed for data centers, and vice versa. Hybrid cloud frameworks, however, are helping to change this. They offer a consistent way of enforcing access controls and monitoring for security anomalies across both public cloud environments and workloads hosted in private data centers. Building a hybrid cloud to bring consistency to security and other operations is not a totally new idea. ... Edge data centers can help to boost workload performance by locating applications and data closer to end-users. But they also present some unique security challenges, due especially to the difficulty of ensuring physical security for small data centers in areas that lack traditional physical security protections. Nonetheless, as businesses face greater and greater pressure to optimize performance, demand for edge data centers is likely to grow. This will likely lead to greater investment in security solutions for edge data centers. ... Traditionally, data center security strategies typically hinged on establishing a strong perimeter and relying on it to prevent unauthorized access to the facility. 


What we talk about when we talk about ‘humanness’

Civic is confident enough in its mission to know where to draw the line between people and agglomerations of data. It says that “personhood is an inalienable human right which should not be confused with our digital shadows, which ultimately are simply tools to express that personhood.” Yet, there are obvious cognitive shifts going on in how we as humans relate to machines and their algorithms, and define ourselves against them. In giving an example of how digital identity and digital humanness diverge, Civic notes “AI agents will have a digital identity and may execute actions on behalf of their owners, but themselves may not have a proof of personhood.” The implication is startling: algorithms are now understood to have identities, or to possess the ability to have them. The linguistic framework for how we define ourselves is no longer the exclusive property of organic beings. ... There is a paradox in making the simple fact of being human contingent on the very machines from which we must be differentiated. In a certain respect, asking someone to justify and prove their own fundamental understanding of reality is a kind of existential gaslighting, tugging at the basic notion that the real and the digital are separate realms.


Revolutionizing Oil & Gas: How IIoT and Edge Computing are Driving Real-Time Efficiency and Cutting Costs

Maintenance is a significant expense in oil and gas operations, but IIoT and edge computing are helping companies move from reactive maintenance to predictive maintenance models. By continuously monitoring the health of equipment through IIoT sensors, companies can predict failures before they happen, reducing costly unplanned shutdowns. ... In an industry where safety is paramount, IIoT and edge computing also play a critical role in mitigating risks to both personnel and the environment. Real-time environmental monitoring, such as gas leak detection or monitoring for unsafe temperature fluctuations, can prevent accidents and minimize the impact of any potential hazards. Consider the implementation of smart sensors that monitor methane leaks at offshore rigs. By analyzing this data at the edge, systems can instantly notify operators if any leaks exceed safe thresholds. This rapid response helps prevent harmful environmental damage and potential regulatory fines while also protecting workers’ safety. ... Scaling oil and gas operations while maintaining performance is often a challenge. However, IIoT and edge computing’s ability to decentralize data processing makes it easier for companies to scale up operations without overloading their central servers. 


Gain Relief with Strategic Secret Governance

Incorporating NHI management into cybersecurity strategy provides comprehensive control over cloud security. This approach enables businesses to extensively decrease the risk of security breaches and data leaks, creating a sense of relief in our increasingly digital age. With cloud services growing rapidly, the need for effective NHIs and secrets management is more critical than ever. A study by IDC predicts that by 2025, there will be a 3-fold increase in the data volumes in the digital universe, with 49% of this data residing in the cloud. NHI management is not limited to a single industry or department. It is applicable across financial services, healthcare, travel, DevOps, and SOC teams. Any organization working in the cloud can benefit from this strategic approach. As businesses continue to digitize, NHIs and secrets management become increasingly relevant. Adapting to effectively manage these elements can bring relief to businesses from the overwhelming task of cyber threats, offering a more secure, efficient, and compliant operational environment. ... The application of NHI management is not confined to singular industries or departments. It transcends multiple sectors, including healthcare, financial services, travel industries, and SOC teams. 


Five breakthroughs that make OpenAI’s o3 a turning point for AI — and one big challenge

OpenAI’s o3 model introduces a new capability called “program synthesis,” which enables it to dynamically combine things that it learned during pre-training—specific patterns, algorithms, or methods—into new configurations. These things might include mathematical operations, code snippets, or logical procedures that the model has encountered and generalized during its extensive training on diverse datasets. Most significantly, program synthesis allows o3 to address tasks it has never directly seen in training, such as solving advanced coding challenges or tackling novel logic puzzles that require reasoning beyond rote application of learned information. ... One of the most groundbreaking features of o3 is its ability to execute its own Chains of Thought (CoTs) as tools for adaptive problem-solving. Traditionally, CoTs have been used as step-by-step reasoning frameworks to solve specific problems. OpenAI’s o3 extends this concept by leveraging CoTs as reusable building blocks, allowing the model to approach novel challenges with greater adaptability. Over time, these CoTs become structured records of problem-solving strategies, akin to how humans document and refine their learning through experience. This ability demonstrates how o3 is pushing the frontier in adaptive reasoning.


Multitenant data management with TiDB

The foundation of TiDB’s architecture is its distributed storage layer, TiKV. TiKV is a transactional key-value storage engine that shards data into small chunks, each represented as a split. Each split is replicated across multiple nodes in the cluster using the Raft consensus algorithm to ensure data redundancy and fault tolerance. The sharding and resharding processes are handled automatically by TiKV, operating independently from the application layer. This automation eliminates the operational complexity of manual sharding—a critical advantage especially in complex, multitenant environments where manual data rebalancing would be cumbersome and error-prone. ... In a multitenant environment, where a single component failure could affect numerous tenants simultaneously, high availability is critical. TiDB’s distributed architecture directly addresses this challenge by minimizing the blast radius of potential failures. If one node fails, others take over, maintaining continuous service across all tenant workloads. This is especially important for business-critical applications where uptime is non-negotiable. TiDB’s distributed storage layer ensures data redundancy and fault tolerance by automatically replicating data across multiple nodes.


Deconstructing DevSecOps

Time and again I am reminded that there is a limit to how far collaboration can take a team. This can be because either another team has a limit to how much resources it is willing to allocate, or it is incapable of contributing regardless of its resources offered. This is often the case with cyber teams that haven't restructured or adapted the training of their personnel to support DevSecOps. To often these types are policy wonks that will happily redirect you to help desk instead of assisting anyone. Another huge problem is with tooling ecosystem itself. While DevOps has an embarrassment of riches in open source tooling, DevSecOps instead has an endless number of licensing fees awaiting. Worse yet, many of these tools are only designed to common security issues in code. This is still better than nothing but it is pretty underwhelming when you are responsible for remediating the shear number of redundant (or duplicate) findings that have no bearing. Once an organization begins to implement DevSecOps it can quickly spiral. This happens when the organization is unable to determine what is acceptable risk any longer. Once this happens any rapid prototyping capability will just not be allowed at this point.


Machine identities are the next big target for attackers

“Attackers are now actively exploring cloud native infrastructure,” said Kevin Bocek, Chief Innovation Officer at Venafi, a CyberArk Company. “A massive wave of cyberattacks has now hit cloud native infrastructure, impacting most modern application environments. To make matters worse, cybercriminals are deploying AI in various ways to gain unauthorized access and exploiting machine identities using service accounts on a growing scale. The volume, variety and velocity of machine identities are becoming an attacker’s dream.” ... “There is huge potential for AI to transform our world positively, but it needs to be protected,” Bocek continues. “Whether it’s an attacker sneaking in and corrupting or even stealing a model, a cybercriminal impersonating an AI to gain unauthorized access, or some new form of attack we have not even thought of, security teams need to be on the front foot. This is why a kill switch for AI – based on the unique identity of individual models being trained, deployed and run – is more critical than ever.” ... 83% think having multiple service accounts also creates a lot of added complexity, but most (91%) agree that service accounts make it easier to ensure that policies are uniformly defined and enforced across cloud native environments.



Quote for the day:

"Don't wait for the perfect moment take the moment and make it perfect." -- Aryn Kyle

Daily Tech Digest - December 29, 2024

AI agents may lead the next wave of cyberattacks

“Many organizations run a pen test on maybe an annual basis, but a lot of things change within an application or website in a year,” he said. “Traditional cybersecurity organizations within companies have not been built for constant self-penetration testing.” Stytch is attempting to improve upon what McGinley-Stempel said are weaknesses in popular authentication schemes of such as the Completely Automated Public Turing test to tell Computers and Humans Apart, or captcha, a type of challenge-response test used to determine whether a user interacting with a system is a human or an bot. Captcha codes may require users to decipher scrambled letters or count the number of traffic lights in an image. ... “If you’re just going to fight machine learning models on the attacking side with ML models on the defensive side, you’re going to get into some bad probabilistic situations that are not going to necessarily be effective,” he said. Probabilistic security provides protections based on probabilities but assumes that absolute security can’t be guaranteed. Stytch is working on deterministic approaches such as fingerprinting, which gathers detailed information about a device or software based on known characteristics and can provide a higher level of certainty that the user is who they say they are.


How businesses can ensure cloud uptime over the holidays

To ensure uptime during the holidays, best practice should include conducting pre-holiday stress tests to identify system vulnerabilities and configure autoscaling to handle demand surges. Experts also recommend simulating failures through chaos engineering to expose weaknesses. Redundancy across regions or availability zones is essential, as is a well-documented incident response plan – with clear escalation paths – “as this allows a team to address problems quickly even with reduced staffing,” says VimalRaj Sampathkumar, technical head – UKI at software company ManageEngine. It’s all about understanding the business requirements and what your demand is going to look like, says Luan Hughes, chief information officer (CIO) at tech provider Telent, as this will vary from industry to industry. “When we talk about preparedness, we talk a lot about critical incident management and what happens when big things occur, but I think you need to have an appreciation of what your triggers are,” she says. ... It’s also important to focus on your people as much as your systems, she adds, noting that it’s imperative to understand your management processes, out-of-hours and on-call rota and how you action support if problems do arise.


Tech worker movements grow as threats of RTO, AI loom

While layoffs likely remain the most extreme threat to tech workers broadly, a return-to-office (RTO) mandate can be just as jarring for remote tech workers who are either unable to comply or else unwilling to give up the better work-life balance that comes with no commute. Advocates told Ars that RTO policies have pushed workers to join movements, while limited research suggests that companies risk losing top talents by implementing RTO policies. ... Other companies mandating RTO faced similar backlash from workers, who continued to question the logic driving the decision. One February study showed that RTO mandates don't make companies any more valuable but do make workers more miserable. And last month, Brian Elliott, an executive advisor who wrote a book about the benefits of flexible teams, noted that only one in three executives thinks RTO had "even a slight positive impact on productivity." But not every company drew a hard line the way that Amazon did. For example, Dell gave workers a choice to remain remote and accept they can never be eligible for promotions, or mark themselves as hybrid. Workers who refused the RTO said they valued their free time and admitted to looking for other job opportunities.


Navigating the cloud and AI landscape with a practical approach

When it comes to AI or genAI, just like everyone else, we started with use cases that we can control. These include content generation, sentiment analysis and related areas. As we explored these use cases and gained understanding, we started to dabble in other areas. For example, we have an exciting use case for cleaning up our data that leverages genAI as well as non-generative machine learning to help us identify inaccurate product descriptions or incorrect classifications and then clean them up and regenerate accurate, standardized descriptions. ... While this might be driving internal productivity, you also must think of it this way: As a distributor, at any one time, we deal with millions of parts. Our supplier partners keep sending us their price books, spec sheets and product information every quarter. So, having a group of people trying to go through all that data to find inaccuracies is a daunting, almost impossible, task. But with AI and genAI capabilities, we can clean up any inaccuracies far more quickly than humans could. Sometimes within as little as 24 hours. That helps us improve our ability to convert and drive business through an improved experience for our customers.


When the System Fights Back: A Journey into Chaos Engineering

Enter chaos engineering — the art of deliberately creating disaster to build stronger systems. I’d read about Netflix’s Chaos Monkey, a tool designed to randomly kill servers in production, and I couldn’t help but admire the audacity. What if we could turn our system into a fighter — one that could take a punch and still come out swinging? ... Chaos engineering taught me more than I expected. It’s not just a technical exercise; it’s a mindset. It’s about questioning assumptions, confronting fears, and embracing failure as a teacher. We integrated chaos experiments into our CI/CD pipeline, turning them into regular tests. Post-mortems became celebrations of what we’d learned, rather than finger-pointing sessions. And our systems? Stronger than ever. But chaos engineering isn’t just about the tech. It’s about the culture you build around it. It’s about teaching your team to think like detectives, to dig into logs and metrics with curiosity instead of dread. It’s about laughing at the absurdity of breaking things on purpose and marveling at how much you learn when you do. So here’s my challenge to you: embrace the chaos. Whether you’re running a small app or a massive platform, the principles hold true. 


Enhancing Your Company’s DevEx With CI/CD Strategies

CI/CD pipelines are key to an engineering organization’s efficiency, used by up to 75% of software companies with developers interacting with them daily. However, these CI/CD pipelines are often far from being the ideal tool to work with. A recent survey found that only 14% of practitioners go from code to production in less than a day when high-performing teams should be able to deploy multiple times a day. ... Merging, building, deploying and running are all classic steps of a CI/CD pipeline, often handled by multiple tools. Some organizations have SREs that handle these functions, but not all developers are that lucky! In that case, if a developer wants to push code where a pipeline isn’t set up — which can be quite recurring with the rise of microservices — they must assemble those rarely-used tools. However, this will disturb the flow state you wish your developers to remain in. ... Troubleshooting issues within a CI/CD pipeline can be challenging for developers due to the need for more visibility and information. These processes often operate as black boxes, running on servers that developers may not have direct access to with software that is foreign to developers. Consequently, developers frequently rely on DevOps engineers — often understaffed — to diagnose problems, leading to slow feedback loops.


How to Architect Software for a Greener Future

Code efficiency is something that the platforms and the languages should make easy for us. They should do the work, because that's their area of expertise, and we should just write code. Yes, of course, write efficient code, but it's not a silver bullet. What about data center efficiency, then? Surely, if we just made our data center hyper efficient, we wouldn't have to worry. We could just leave this problem to someone else. ... It requires you to do some thinking. It also requires you to orchestrate this in some type of way. One way to do this is autoscaling. Let's talk about autoscaling. We have the same chart here but we have added demand. Autoscaling is the simple concept that when you have more demand, you use more resources and you have a bigger box, virtual machine, for example. The key here is very easy to do the first thing. We like to do this, "I think demand is going to go up, provision more, have more space. Yes, I feel safe. I feel secure now". Going the other way is a little scarier. It's actually just as important as compared to sustainability. Otherwise, we end up in the first scenario where we are incorrectly sized for our resource use. Of course, this is a good tool to use if you have a variability in demand. 


Tech Trends 2025 shines a light on the automation paradox – R&D World

The surge in AI workloads has prompted enterprises to invest in powerful GPUs and next-generation chips, reinventing data centers as strategic resources. ... As organizations race to tap progressively more sophisticated AI systems, hardware decisions once again become integral to resilience, efficiency and growth, while leading to more capable “edge” deployments closer to humans and not just machines. As Tech Trends 2025 noted, “personal computers embedded with AI chips are poised to supercharge knowledge workers by providing access to offline AI models while future-proofing technology infrastructure, reducing cloud computing costs, and enhancing data privacy.” ... Data is the bedrock of effective AI, which is why “bad inputs lead to worse outputs—in other words, garbage in, garbage squared,” as Deloitte’s 2024 State of Generative AI in the Enterprise Q3 report observes. Fully 75% of surveyed organizations have stepped up data-life-cycle investments because of AI. Layer a well-designed data framework beneath AI, and you might see near-magic; rely on half-baked or biased data, and you risk chaos. As a case in point, Vancouver-based LIFT Impact Partners fine-tuned its AI assistants on focused, domain-specific data to help Canadian immigrants process paperwork—a far cry from scraping the open internet and hoping for the best.


What Happens to Relicensed Open Source Projects and Their Forks?

Several companies have relicensed their open source projects in the past few years, so the CHAOSS project decided to look at how an open source project’s organizational dynamics evolve after relicensing, both within the original project and its fork. Our research compares and contrasts data from three case studies of projects that were forked after relicensing: Elasticsearch with fork OpenSearch, Redis with fork Valkey, and Terraform with fork OpenTofu. These relicensed projects and their forks represent three scenarios that shed light on this topic in slightly different ways. ... OpenSearch was forked from Elasticsearch on April 12, 2021, under the Apache 2.0 license, by the Amazon Web Services (AWS) team so that it could continue to offer this service to its customers. OpenSearch was owned by Amazon until September 16, 2024, when it transferred the project to the Linux Foundation. ... OpenTofu was forked from Terraform on Aug. 25, 2023, by a group of users as a Linux Foundation project under the MPL 2.0. These users were starting from scratch with the codebase since no contributors to the OpenTofu repository had previously contributed to Terraform.


Setting up a Security Operations Center (SOC) for Small Businesses

In today's digital age, security is not an option for any business irrespective of its size. Small Businesses equally face increasing cyber threats, making it essential to have robust security measures in place. A SOC is a dedicated team responsible for monitoring, detecting, and responding to cybersecurity incidents in real-time. It acts as the frontline defense against cyber threats, helping to safeguard your business's data, reputation, and operations. By establishing a SOC, you can proactively address security risks and enhance your overall cybersecurity posture. The cost of setting up a SOC for a small business may be prohibitive, in which case, the businesses may look at engaging Managed Service Providers for the whole or part of the services. ... Establishing clear, well-defined processes is vital for the smooth functioning of your SOC. NIST Cyber Security Framework could be a good fit for all businesses and one can define the processes that are essential and relevant considering the size, threat landscape and risk tolerance of the business. ... Continuous training and development are essential for keeping your SOC team prepared to handle evolving threats. Offer regular training sessions, certifications, and workshops to enhance their skills and knowledge. 



Quote for the day:

"Hardships often prepare ordinary people for an extraordinary destiny." -- C.S. Lewis

Daily Tech Digest - December 28, 2024

Forcing the SOC to change its approach to detection

Make no mistake, we are not talking about the application of AI in the usual sense when it comes to threat detection. Up until now, AI has seen Large Language Models (LLMs) used to do little more than summarise findings for reporting purposes in incident response. Instead, we are referring to the application of AI in its truer and broader sense, i.e. via machine learning, agents, graphs, hypergraphs and other approaches – and these promise to make detection both more precise and intelligible. Hypergraphs gives us the power to connect hundreds of observations together to form likely chains of events. ... The end result is that the security analyst is no longer perpetually caught in firefighting mode. Rather than having to respond to hundreds of alerts a day, the analyst can use the hypergraphs and AI to detect and string together long chains of alerts that share commonalities and in so doing gain a complete picture of the threat. Realistically, it’s expected that adopting such an approach should see alert volumes decline by up to 90 per cent. But it doesn’t end there. By applying machine learning to the chains of events it will be possible to prioritise response, identifying which threats require immediate triage. 


Sole Source vs. Single Source Vendor Management

A Sole source is a vendor that provides a specific product or service to your company. This vendor makes a specific widget or service that is custom tailored to your company’s needs. If there is an event at this Sole Source provider, your company can only wait until the event has been resolved. There is no other vendor that can produce your product or service quickly. They are the sole source, on a critical path to your operations. From an oversight and assessment perspective, this can be a difficult relationship to mitigate risks to your company. With sole source companies, we as practitioners must do a deeper dive into these companies from a risk assessment perspective. From a vendor audit perspective, we need to go into more details of how robust their business continuity, disaster recovery, and crisis management programs are. ... Single Source providers are vendors that provide a service or product to your company that is one company that you choose to do business with, but there are other providers that could provide the same product or services. An example of a single source provider is a payment processing company. There are many to choose from, but you chose one specific company to do business with. Moving to a new single source provider can be a daunting task that involves a new RFP process, process integration, assessments of their business continuity program, etc. 


Central Africa needs traction on financial inclusion to advance economic growth

Beyond the infrastructure, financial inclusion would see a leap forward in CEMAC if the right policies and platforms exist. “The number two thing is that you have to have the right policies in place which are going to establish what would constitute acceptable identity authentication for identity transactions. So, be it for onboarding or identity transactions, you have to have a policy. Saying that we’re going to do biometric authentication for every transaction, no matter what value it is and what context it is, doesn’t make any sense,” Atick holds. “You have to have a policy that is basically a risk-based policy. And we have lots of experience in that. Some countries started with their own policies, and over time, they started to understand it. Luckily, there is a lot of knowledge now that we can share on this point. This is why we’re doing the Financial Inclusion Symposium at the ID4Africa Annual General Meeting next year [in Addis Ababa], because these countries are going to share their knowledge and experiences.” “The symposium at the AGM will basically be on digital identity and finance. It’s going to focus on the stages of financial inclusion, and what are the risk-based policies countries must put in place to achieve the desired outcome, which is a low-cost, high-robustness and trustworthy ecosystem that enables anybody to enter the system and to conduct transactions securely.”


2025 Data Outlook: Strategic Insights for the Road Ahead

By embracing localised data processing, companies can turn compliance into an advantage, driving innovations such as data barter markets and sovereignty-specific data products. Data sovereignty isn’t merely a regulatory checkbox—it’s about Citizen Data Rights. With most consumer data being unstructured and often ignored, organisations can no longer afford complacency. Prioritising unstructured data management will be crucial as personal information needs to be identified, cataloged, and protected at a granular level from inception through intelligent, policy-based automation. ... Individuals are gaining more control over their personal information and expect transparency, control, and digital trust from organisations. As a result, businesses will shift to self-service data management, enabling data stewards across departments to actively participate in privacy practices. This evolution moves privacy management out of IT silos, embedding it into daily operations across the organisation. Organisations that embrace this change will implement a “Data Democracy by Design” approach, incorporating self-service privacy dashboards, personalised data management workflows, and Role-Based Access Control (RBAC) for data stewards. 


Defining & Defying Cybersecurity Staff Burnout

According to the van Dam article, burnout happens when an employee buries their experience of chronic stress for years. The people who burn out are often formerly great performers, perfectionists who exhibit perseverance. But if the person perseveres in a situation where they don't have control, they can experience the kind of morale-killing stress that, left unaddressed for months and years, leads to burnout. In such cases, "perseverance is not adaptive anymore and individuals should shift to other coping strategies like asking for social support and reflecting on one's situation and feelings," the article read. ... Employees sometimes scoff at the wellness programs companies put out as an attempt to keep people healthy. "Most 'corporate' solutions — use this app! attend this webinar! — felt juvenile and unhelpful," Eden says. And it does seem like many solutions fall into the same quick-fix category as home improvement hacks or dump dinner recipes. Christina Maslach's scholarly work attributed work stress to six main sources: workload, values, reward, control, fairness, and community. An even quicker assessment is promised by the Matches Measure from Cindy Muir Zapata. 


Revolutionizing Cloud Security for Future Threats

Is it possible that embracing Non-Human Identities can help us bridge the resource gap in cybersecurity? The answer is a definite yes. The cybersecurity field is chronically understaffed and for firms to successfully safeguard their digital assets, they must be equipped to handle an infinite number of parallel tasks. This demands a new breed of solutions such as NHIs and Secrets Security Management that offer automation at a scale hitherto unseen. NHIs have the potential to take over tedious tasks like secret rotation, identity lifecycle management, and security compliance management. By automating these tasks, NHIs free up the cybersecurity workforce to concentrate on more strategic initiatives, thereby improving the overall efficiency of your security operations. Moreover, through AI-enhanced NHI Management platforms, we can provide better insights into system vulnerabilities and usage patterns, considerably improving context-aware security. Can the concept of Non-Human Identities extend its relevance beyond the IT sector? ... From healthcare institutions safeguarding sensitive patient data, financial services firms securing transactional data, travel companies protecting customer data, to DevOps teams looking to maintain the integrity of their codebases, the strategic relevance of NHIs is widespread.


Digital Transformation: Making Information Work for You

Digital transformation is changing the organization from one state to another through the use of electronic devices that leverage information. Oftentimes, this entails process improvement and process reengineering to convert business interactions from human-to-human to human-to-computer-to-human. By introducing the element of the computer into human-to-human transactions, there is a digital breadcrumb left behind. This digital record of the transaction is important in making digital transformations successful and is the key to how analytics can enable more successful digital transformations. In a human-to-human interaction, information is transferred from one party to another, but it generally stops there. With the introduction of the digital element in the middle, the data is captured, stored, and available for analysis, dissemination, and amplification. This is where data analytics shines. If an organization stops with data storage, they are missing the lion’s share of the potential value of a digital transformation initiative. Organizations that focus only on collecting data from all their transactions and sinking this into a data lake often find that their efforts are in vain. They end up with a data swamp where data goes to die and never fully realize its potential value. 


Secure and Simplify SD-Branch Networks

The traditional WAN relies on expensive MPLS connectivity and a hub-and-spoke architecture that backhauls all traffic through the corporate data centre for centralized security checks. This approach creates bottlenecks that interfere with network performance and reliability. In addition to users demanding fast and reliable access to resources, IoT applications need reliable WAN connections to leverage cloud-based management and big data repositories. ... The traditional WAN relies on expensive MPLS connectivity and a hub-and-spoke architecture that backhauls all traffic through the corporate data centre for centralized security checks. This approach creates bottlenecks that interfere with network performance and reliability. In addition to users demanding fast and reliable access to resources, IoT applications need reliable WAN connections to leverage cloud-based management and big data repositories. ... To reduce complexity and appliance sprawl, SD-Branch consolidates networking and security capabilities into a single solution that provides seamless protection of distributed environments. It covers all critical branch edges, from the WAN edge to the branch access layer to a full spectrum of endpoint devices. 


Breaking up is hard to do: Chunking in RAG applications

The most basic is to chunk text into fixed sizes. This works for fairly homogenous datasets that use content of similar formats and sizes, like news articles or blog posts. It’s the cheapest method in terms of the amount of compute you’ll need, but it doesn’t take into account the context of the content that you’re chunking. That might not matter for your use case, but it might end up mattering a lot. You could also use random chunk sizes if your dataset is a non-homogenous collection of multiple document types. This approach can potentially capture a wider variety of semantic contexts and topics without relying on the conventions of any given document type. Random chunks are a gamble, though, as you might end up breaking content across sentences and paragraphs, leading to meaningless chunks of text. For both of these types, you can apply the chunking method over sliding windows; that is, instead of starting new chunks at the end of the previous chunk, new chunks overlap the content of the previous one and contain part of it. This can better capture the context around the edges of each chunk and increase the semantic relevance of your overall system. The tradeoff is that it requires greater storage requirements and can store redundant information.


What is quantum supremacy?

A definitive achievement of quantum supremacy will require either a significant reduction in quantum hardware's error rates or a better theoretical understanding of what kind of noise classical approaches can exploit to help simulate the behavior of error-prone quantum computers, Fefferman said. But this back-and-forth between quantum and classical approaches is helping push the field forwards, he added, creating a virtuous cycle that is helping quantum hardware developers understand where they need to improve. "Because of this cycle, the experiments have improved dramatically," Fefferman said. "And as a theorist coming up with these classical algorithms, I hope that eventually, I'm not able to do it anymore." While it's uncertain whether quantum supremacy has already been reached, it's clear that we are on the cusp of it, Benjamin said. But it's important to remember that reaching this milestone would be a largely academic and symbolic achievement, as the problems being tackled are of no practical use. "We're at that threshold, roughly speaking, but it isn't an interesting threshold, because on the other side of it, nothing magic happens," Benjamin said. ... That's why many in the field are refocusing their efforts on a new goal: demonstrating "quantum utility," or the ability to show a significant speedup over classical computers on a practically useful problem.


Shift left security — Good intentions, poor execution, and ways to fix it

One of the first steps is changing the way security is integrated into development. Instead of focusing on a “gotcha”, after-the-fact approach, we need security to assist us as early as possible in the process: as we write the code. By guiding us as we’re still in ‘work-in-progress’ mode with our code, security can adopt a positive coaching and helping stance, nudging us to correct issues before they become problems and go clutter our backlog. ... The security tools we use need to catch vulnerabilities early enough so that nobody circles back to fix boomerang issues later. Very much in line with my previous point, detecting and fixing vulnerabilities as we code saves time and preserves focus. This also reduces the back-and-forth in peer reviews, making the entire process smoother and more efficient. By embedding security more deeply into the development workflow, we can address security issues without disrupting productivity. ... When it comes to security training, we need a more focused approach. Developers don’t need to become experts in every aspect of code security, but we do need to be equipped with the knowledge that’s directly relevant to the work we’re doing, when we’re doing it — as we code. Instead of broad, one-size-fits-all training programs, let’s focus on addressing specific knowledge gaps we personally have. 



Quote for the day:

“Whenever you see a successful person, you only see the public glories, never the private sacrifices to reach them.” -- Vaibhav Shah

Daily Tech Digest - December 27, 2024

Software-Defined Vehicles: Onward and Upward

"SDV is about building efficient methodologies to develop, test and deploy software in a scalable way," he said. AWS, through initiatives such as The Connected Vehicle Systems Alliance and standardized protocols such as Vehicle Signal Specification, is helping OEMs standardize vehicle communication. This approach reduces the complexity of vehicle software and enables faster development cycles. BMW's virtualized infotainment system, built using AWS cloud services, is a use case of how standardization and cloud technology enable more efficient development. ... Gen AI, according to Marzani, is the next and most fascinating frontier for automotive innovation. AWS has already begun integrating AI into vehicle design and user experiences. It is helping OEMs develop in-car assistants that can provide real-time, context-aware information, such as interpreting warning signals or offering maintenance advice. But Marzani cautioned against deploying such systems without rigorous testing. "If an assistant misinterprets a warning and gives incorrect advice, the consequences could be severe. That's why we test these models in virtualized environments before deploying them in real-world scenarios." 


The End of Dashboard Frustration: AI Powers New Era of Analytics

Enterprises can tackle the workflow friction challenge by embedding analytics directly into users' existing applications. Most applications these days are delivered on a SaaS basis, which means a web browser is the primary interface for employees' daily workflow. With the assistance of a browser plug-in, keywords can be highlighted to show critical information about any business entity, from customer profiles to product details, making data instantly accessible within the user's natural workflow. There's no need to open another application and lose time on task switching — the data is automatically presented within the natural course of an employee's operations. To address varying levels of data expertise, enterprises can take a hybrid approach that combines the natural language capabilities of large language models (LLMs) with the precision of traditional BI tools. In this way, an AI-powered BI assistant can translate natural language queries into precise data analytics operations. Employees will no longer need to know how to form specific, technical queries to get the data they need. Instead, they can simply ask a bot using ordinary text, just as if they were interacting with a human being. 


The Intersection of AI and OSINT: Advanced Threats On The Horizon

Scammers and cybercriminals constantly monitor public information to collect insight on people, businesses and systems. They research social media profiles, public records, company websites, press releases, etc., to identify vulnerabilities and potential targets. What might seem like harmless information such as a job change, a location-tagged photograph, stories in media, online interests and affiliations can be pieced together to build a comprehensive profile of a target, enabling threat actors to launch targeted social engineering attacks. And it’s not just social media that threat actors are tracking and monitoring. They are known to research things like leaked credentials, IP addresses, bitcoin wallet addresses, exploitable assets such as open ports, vulnerabilities in websites, internet-exposed devices such as Internet of Things (IoT), servers and more. A range of OSINT tools are easily available to discover information about a company’s employees, assets and other confidential information. While OSINT offers significant benefits to cybercriminals, there is also a real challenge of collecting and analyzing publicly available data. Sometimes information is easy to find, sometimes extensive exercise is needed to uncover loopholes and buried information.


The Expanding Dark Web Toolkit Using AI to Fuel Modern Phishing Attacks

Phishing is no longer limited to simple social engineering approaches; it has grown into a complex, multi-layered attack vector that employs dark web tools, AI, and undetectable malware. The availability of phishing kits and advanced cyber tools are making it easier than ever for novices to develop their malicious capabilities. Stopping these attacks can be tricky, given how convincing the websites and emails can appear to users. However, organizations and individuals must be vigilant in their efforts and continue to use regular security awareness training to educate users, employees, partners, and clients on the evolving dangers. All users should be reminded to never give out sensitive credentials to emails and never respond to unfamiliar links, phone calls, or messages received. Using a zero-trust architecture for continuous verification is essential while also maintaining vigilance when visiting websites or social media apps. Additionally, modern threat detection tools employing AI and advanced machine learning can help to understand incoming threats and immediately flag them ahead of user involvement. The use of MFA and biometric verification has a critical role to play, as do regular software updates and immediate patching of servers or loopholes/vulnerabilities. 


Infrastructure as Code in 2024: Why It’s Still So Terrible

The problem, Siva wrote, is”when a developer decides to replace a manually managed storage bucket with a third-party service alternative, the corresponding IaC scripts must also be manually updated, which becomes cumbersome and error-prone as projects scale. The desync that occurs between the application and its runtime can lead to serious security implications, where resources are granted far more permissions than they require or are left rogue and forgotten.” He added, “Infrastructure from Code automates the bits that were previously manual in nature. Whenever an application changes, IfC can help provision resources and configurations that accurately reflect its runtime requirements, eliminating much of the manual work typically involved.” ... The open source work around OpenTofu may point the way forward out of this mess. Or at least that is the view of industry observer Kelsey Hightower, who likened the open sourcing of Terraform to the opening of technologies that made the Internet possible, making OpenTofu to be the "HTTP of the cloud," wrote Ohad Maislish, CEO and co-founder of env0. "For Terraform technology to achieve universal HTTP-like adoption, it had to outgrow its commercial origins," Maislish wrote. "In other words: Before it could belong to everyone, it needed to be owned by no one."


CISA mandates secure cloud baselines for US agencies

The directive prescribes actionable measures such as the adoption of secure baselines, automated compliance tooling, and integration with security monitoring systems. These steps are in line with modern security models aimed at strengthening the security of the new attack surface presented by SaaS applications. Cory Michal highlighted both the practicality and challenges of the directive: "The requirements are reasonable, as the directive focuses on practical, actionable measures like adopting secure baselines, automated compliance tooling, and integration with security monitoring systems. These are foundational steps that align with modern SaaS and cloud security models following the Identify, Protect, Detect and Respond methodology, allowing organizations to embrace and secure this new attack surface." However, Michal also pointed out significant hurdles, including deadlines, funding, and skillset shortages, that agencies may face in complying with the directive. Many agencies may lack the skilled personnel and financial resources necessary to implement and manage these security measures. "Deadlines, lack of funding and lack of adequate skillsets will be the main challenges in meeting these requirements.


Data protection challenges abound as volumes surge and threats evolve

Data security experts say CISOs can cope with these changes by understanding the nature of the shifting landscape, implementing foundational risk management strategies, and reaching for new tools that better protect data and quickly identify when adverse data events are underway. Although the advent of artificial intelligence increases data protection challenges, experts say AI can also help fill in some of the cracks in existing data protection programs. ... Experts say that what most CISOs should consider in running their data protection platforms is a wide range of complex security strategies that involve identifying and classifying information based on its sensitivity, establishing access controls and encryption mechanisms, implementing proper authentication and authorization processes, adopting secure storage and transmission methods and continuously monitoring and detecting potential security incidents. ... However, before considering these highly involved efforts, CISOs must first identify where data exists within their organizations, which is no easy feat. “Discover all your data or discover the data in the important locations,” Benjamin says. “You’ll never be able to discover everything but discover the data in the important locations, whether in your office, in G Suite, in your cloud, in your HR systems, and so on. Discover the important data.”


How to Create an Enterprise-Wide Cybersecurity Culture

Cybersecurity culture planning requires a cross-organizational effort. While the CISO or CSO typically leads, the tone must be set from the top with active board involvement, Sullivan says. "The C-suite should integrate cybersecurity into business strategy, and key stakeholders from IT, legal, HR, finance, and operations must collaborate to address an ever-evolving threat landscape." She adds that engaging employees at all levels through continuous education will ensure that cybersecurity becomes everyone's responsibility. ... A big mistake many organizations make is treating cybersecurity as a separate initiative that's disconnected from the organization’s core mission, Sullivan says. "Cybersecurity should be recognized as a critical business imperative that requires board and C-suite-level attention and strategic oversight." Creating a healthy network security culture is an ongoing process that involves continuous learning, adaptation, and collaboration among teams, Tadmor says. This requires more thought than just setting policies -- it's also about integrating security practices into daily routines and workflows. "Regular training, open communication, and real-time monitoring are essential components to keep the culture alive and responsive to emerging network threats," he says.


What is serverless? Serverless computing explained

Serverless computing is an execution model for the cloud in which a cloud provider dynamically allocates only the compute resources and storage needed to execute a particular piece of code. Naturally, there are still servers involved, but the provider manages the provisioning and maintenance. ... Developers can focus on the business goals of the code they write, rather than on infrastructure questions. This simplifies and speeds up the development process and improves developer productivity. Organizations only pay for the compute resources they use in a very granular fashion, rather than buying physical hardware or renting cloud instances that mostly sit idle. That latter point is of particular benefit to event-driven applications that are idle much of the time but under certain conditions must handle many event requests at once. ... Serverless functions also must be tailored to the specific platform they run on. This can result in vendor lock-in and less flexibility. Although there are open source options available, the serverless market is dominated by the big three commercial cloud providers. Development teams often end up using tooling from their serverless vendor, which makes it hard to switch. 


How In-Person Banking Can Survive the Digital Age

Today’s consumer quite rightly expects banks to not merely support environmental and sustainable causes but to actively be using those principles within their work. Pioneers like The Co-operative Bank in the UK have been asking us to help them in this area for more than two decades, and the approach is spreading worldwide: We recently helped Saudi National Bank adopt best sustainability practice. There is much more that banks can do to integrate their digital and physical experiences in branch in the way that retailers and casual dining spaces are now doing. Indeed, banks could look more closely to hospitality for inspiration in many areas. ... There’s a slightly ironic conundrum that banks and credit unions would do well to consider: Banks don’t want branches, but they need them; customers don’t need branches, but they want them. Unlocking the potential and value here is about maintaining physical points of presence but re-inventing their role. They need to become venues not for ‘lower order’ basic transactional activities, as dominated their activity in the past; but for ‘higher order’ financial life support for communities and individuals. It’s the latter that explains why customers want branches even when there’s no apparent functional need.



Quote for the day:

"The only way to discover the limits of the possible is to go beyond them into the impossible." -- Arthur C. Clarke